Frequently Asked Questions
Everything you need to know about Snag style and service.
How do I determine my correct size?
We provide a comprehensive size guide on every product page. If you are between sizes, we generally recommend sizing up for a more relaxed fit or checking the specific fabric elasticity mentioned in the description.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that for hygiene reasons, certain items like earrings and swimwear must have the seal intact.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping can take 7-14 business days depending on the destination and customs processing.
Are your materials sustainably sourced?
At Snag, we are committed to ethical fashion. 80% of our current collection is made from organic cotton or recycled polyester, and we are working toward 100% sustainability by 2025.
Can I change or cancel my order after it's placed?
To ensure fast delivery, we process orders quickly. You can change or cancel your order within 60 minutes of placement by contacting our support team via live chat.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.